Valyria Peptides / policies
Returns, cancellation and refunds
How to raise an issue with a supplied research material.
Version 2026-09-14.1 · Effective
Published policy. Company and operating details marked “TO BE CONFIRMED” must be completed before commercial launch.
Report a problem
Contact support as soon as damage, a missing item, an incorrect presentation or a documentation discrepancy is noticed. Quote the order reference, SKU and batch and retain the packaging. We ask you to report issues promptly so that packaging, delivery and quality evidence can be preserved. These terms impose no additional contractual reporting deadline. No reporting request limits mandatory defect or consumer rights. Quarantine the affected material and await instructions.
Sealed research products and safe returns
Opened, tampered-with or improperly stored research products may be unsuitable for resale or ordinary return. Do not assume that every sealed chemical qualifies for a statutory cancellation exemption: the applicable product, customer and jurisdiction must be assessed. Obtain written return authorization, destination and compliant transport instructions before shipping anything back. Never send a parcel to an unconfirmed company address. Required consumer cancellation information and a cancellation method/form must be provided before accepting consumer orders where applicable.
Cancellation and remedies
Request cancellation through Contact with your order reference. An order not yet accepted or dispatched will be reviewed promptly; after dispatch, applicable cancellation and return rights determine the process. For incorrect, defective, damaged or nonconforming goods, we assess the evidence and provide the replacement, refund or other remedy required by the applicable contract and law. A legitimate complaint does not require you to waive your rights. For voluntary business returns, eligibility, authorized deadline and any lawful costs must be agreed before purchase; no undisclosed restocking fee applies.
Refund method and timing
Approved refunds normally go to the original payment method and payer, subject to mandatory law and the provider’s verified refund process. We initiate an approved refund promptly and within applicable statutory deadlines, and explain its status on request. Bank/provider settlement time may differ. Delivery and return costs are allocated according to the reason for return and applicable law. Crypto refunds require a documented currency, exchange-rate, network-fee and recipient-verification policy before that method is activated; no blanket promise of an identical token amount is made.
Payment disputes and chargebacks
Contact support so we can investigate a payment problem, but you retain any lawful right to dispute a transaction with your provider. We may supply accurate order, delivery and acceptance evidence to respond to a dispute. There is no automatic penalty, threat or waiver of statutory rights for raising a chargeback. Suspected fraudulent claims may be investigated fairly and referred where legally appropriate; duplicate refunds are reconciled with the provider.